I recently completed twenty days of rehabilitation at SHC’s (Signature HealthCare’s) Tower Road facility. My overall experience was extremely positive!
Upon my arrival, however, I was not pleased or impressed with the material condition of the room that was reserved for me. From my perspective it did not appear that preparations were made for me prior to my arrival. I decided that I would not remain at the facility but instead go home to have in-home care provide the PT and OT that I required.
I expressed my concerns to the SHC management team who (to a person) focused on providing a professional environment, ensuring my healthcare and recovery.
My concerns were immediately addressed and I began my recovery. Each and every person from housekeeping, nursing, PT/OT therapy and the leadership team was in a word, professional! Their concern for me as both a person and patient was remarkable and exhibited the highest standards in healthcare.
SHC recently acquired the Tower Road facility. Renovations are underway to improve the overall material condition and remodel the facilities. Overall my experience at the Tower Road facility has been excellent and I would without reservation, recommend SHC as a top-notch rehabilitation facility!
– Richard Burris